1. Introduction
Palmetto In-Home RN ("we," "our," or "us") is committed to protecting the privacy of our clients, caregivers, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable federal laws, including the Health Insurance Portability and Accountability Act (HIPAA), and South Carolina state regulations.
2. Information We Collect
We may collect the following types of personal information:
A. Client Information
Name, address, phone number, email
Date of birth, emergency contacts
Medical history, health conditions, and treatment plans
Insurance information (if applicable)
B. Caregiver and Employee Information
Name, contact details, professional credentials
Background check information
Employment history and payroll details
C. Website and Digital Data
IP address, browser type, and device information
Cookies and analytics data to improve our services
3. How We Use Your Information
We use the collected information for the following purposes:
To provide home health care services and personalized treatment plans
To communicate with clients, caregivers, and authorized family members
To process billing, payments, and insurance claims
To comply with legal and regulatory requirements
To improve our services through feedback and analytics
4. How We Protect Your Information
We implement industry-standard security measures to safeguard personal information, including:
Encryption of sensitive data
Restricted access to authorized personnel only
Secure storage and disposal of records
5. Information Sharing & Disclosure
We do not sell or rent personal information. However, we may share information with:
Healthcare providers involved in patient care
Insurance companies for claims processing
Regulatory authorities as required by law
Trusted third-party service providers under confidentiality agreements
6. Your Rights & Choices
You have the right to:
Access and update your personal information
Request the deletion of your data, subject to legal and contractual obligations
Opt out of marketing communications
7. Cookies & Tracking Technologies
Our website may use cookies to enhance user experience. You can modify your browser settings to disable cookies, but some features may not function properly.
8. Compliance with South Carolina State Regulations
In addition to federal laws, we adhere to South Carolina state-specific privacy regulations, including:
South Carolina Department of Health and Human Services (SCDHHS) Privacy Practices: We comply with SCDHHS guidelines on managing and protecting personal information used in Medicaid administration. SCDHHS Privacy Practices
Family Privacy Protection Act: We collect personal information only as required to fulfill legitimate public purposes and ensure compliance with the South Carolina Family Privacy Protection Act. Family Privacy Protection
Physicians' Patient Records Act: Patients or their legal representatives have the right to receive a copy of their medical records or have them transferred to another physician upon request, accompanied by written authorization. Physicians' Patient Records Act
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted with an updated effective date.
10. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at:
- Palmetto In-Home RN
- 525 Folly Road, Suite 207
- Charleston, SC 29412
- info@Palmettoinhomern.com
- (843) 284 3364